Effective Date: April 7, 2025

Refund Policy

Introduction

This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for products and services offered by DigitalPratik Productions Pvt. Ltd. and Digital Pratik (“Company,” “we,” “us,” or “our”). By purchasing our products or services, you agree to the terms of this Policy.

1. General Policy

All sales are considered final once service has begun, access to digital content has been granted, or marketing services have commenced. We invest significant resources in preparing and delivering our products and services, and our pricing reflects this commitment.

2. Digital Products

2.1 Before Access

If you have purchased a digital product but have not yet accessed the content or materials, you may request it via sending us an email to team@digitalpratik.com. After that if we don't revert & give you access within 24 working hours (Mon - Fri, 11am - 8pm IST) a refund of your purchase can be availed. Refund requests must include your payment ID and the email address used for purchase.

2.2 After Access

No refunds will be issued once you have:

- Downloaded any digital materials

- Accessed any digital content

- Viewed any videos or modules

- Used any templates or resources

Once digital content has been accessed, all sales are final without exception.

3. Marketing Services

3.1 Before Work Begins

If you have purchased marketing services but our team has not yet begun work on your project within 24 working hours, you may request a refund of purchase by contacting team@digitalpratik.com

3.2 After Work Begins

No refunds will be issued once any of the following have occurred:

- Initial strategy meetings have taken place

- Our team has begun work on your project

- You have received any deliverables

- Account setup has commenced

- Any third-party services have been engaged on your behalf

Once our marketing services have begun in any capacity, all sales are final without exception.

4. Website Design and Development

4.1 Before Development Begins

If you have purchased website design or development services but our team has not yet begun work on your project within 24 working hours, you may request a refund of purchase by contacting team@digitalpratik.com

4.2 After Development Begins

No refunds will be issued once any of the following have occurred:

- Initial consultations or discovery sessions have taken place

- Design concepts have been created

- Development work has begun

- Hosting or domain services have been set up

- Any third-party themes, plugins, or services have been purchased on your behalf

Once website design or development has begun in any capacity, all sales are final without exception.

5. Consulting Services

No refunds are provided once consulting services are booked & paid.

No refunds will be issued once any of the following have occurred:

- You have scheduled your first session

- You have attended any consulting session

- You have received any deliverables related to the consulting service

- The consultant has begun work on your project

Once consulting services have begun in any capacity, all sales are final without exception.

6. HighLevel CRM Services

6.1 Before Account Setup

If you have purchased HighLevel CRM services but account setup has not yet begun within 24 working hours, you may request a refund for your purchase by contacting team@digitalpratik.com

6.2 After Setup Begins

No refunds will be issued once any of the following have occurred:

- Account setup has begun

- You have been given access to your HighLevel account

- Any customization work has been performed

- Any automation or workflows have been created

- Any data has been migrated to the platform

Once HighLevel CRM service setup has begun in any capacity, all sales are final without exception.

7. Subscriptions

7.1 Recurring Charges

For subscription-based services, you may cancel your subscription at any time through your account settings or by contacting team@digitalpratik.com! No refunds will be provided for the current billing period once it has begun.

7.2 Subscription Cancellation

Cancellation of a subscription will take effect at the end of the current billing cycle. You will continue to have access to the subscription benefits until the end of the current billing period.

8. Chargebacks and Payment Disputes

By agreeing to this Refund Policy, you acknowledge that initiating credit card chargebacks or payment disputes for purchases that do not qualify for a refund under this Policy constitutes a breach of this agreement.

If you initiate a chargeback or payment dispute for a purchase that does not qualify for a refund under this Policy, you agree to be responsible for all fees and costs incurred by the Company in responding to and resolving the chargeback or dispute, including but not limited to administrative costs, legal fees, chargeback fees imposed by payment processors, and any other related expenses.

9. Contact Information

If you have questions about this Refund Policy, please contact us at:

Email:

team@digitalpratik.com

Address:

B/S. INFOSTRECH, 13TH FLOOR, 8, Shilp Epitome, B/H.RAJPATH CLUBROAD, Bodakdev, Ahmedabad, India 380054

Last Updated:
March 7, 2025

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